Gaya APA
Barnes, James G. (2003).
Secrets of Customer Relationship Management : Rahasia Manajemen Hubungan Pelanggan (1).
Yogyakarta:
ANDI.
Gaya Chicago
Barnes, James G.
Secrets of Customer Relationship Management : Rahasia Manajemen Hubungan Pelanggan.
1
Yogyakarta:
ANDI,
2003.
.
Gaya MLA
Barnes, James G.
Secrets of Customer Relationship Management : Rahasia Manajemen Hubungan Pelanggan.
1
Yogyakarta:
ANDI,
2003.
.
Gaya Turabian
Barnes, James G.
Secrets of Customer Relationship Management : Rahasia Manajemen Hubungan Pelanggan.
1
Yogyakarta:
ANDI,
2003.
.